Most of the damage a leak does happens before anyone arrives. Here is what our plumbers wish every caller had done in the first ten minutes.
1. Find the stopcock
In most Vilnius flats it is in the bathroom, behind a small panel near the toilet or under the sink, sometimes beside the water meters in the hallway. Turn it clockwise until it stops.
2. Switch off what the water can reach
If water is coming through a ceiling or near sockets, switch the electricity off at the fuse box. Do not touch a wet switch.
3. Protect the floor
Towels, a bucket and a baking tray do more than you think. Move rugs and anything with a plug.
Take two photos: one of the leak and one of the pipe or appliance it comes from. Send them in the app and your plumber arrives with the right part.
4. Tell the neighbours below
If you live in a block, knock on the door below. They will want to know before the stain appears on their ceiling.
